Before any animal leaves, we’ll go through a short welfare check together.
This isn’t a test — it’s just a relaxed conversation to make sure you have everything your new reptile needs to thrive.

Included:

• Meet and handle (if appropriate) the reptile you’re interested in
• Discussion about your setup, experience, and environment
• Care sheet and species-specific guidance
• Recommendations for housing, heating, and diet

This session is completely free and included as part of the adoption process — it’s our way of ensuring the best possible start for the animal.

If you’d like to build your skills and confidence further, we offer short, hands-on sessions designed to help you feel completely comfortable with your new reptile. These sessions are optional, but most new keepers find them really helpful to feel prepared before the animal comes home.

Available sessions:

• Handling Confidence Workshop – £15
• Feeding & Supplements Session – £15
• Full Keeper Course (3 sessions) – £40

You’ll get practical, step-by-step guidance tailored to your animal, covering handling, feeding, habitat maintenance, and recognising normal vs. concerning behaviour.

Once you feel confident and we’ve completed the final checks that your setup and knowledge are all in place, your new reptile will be ready to go home with you!

Even after adoption, support doesn’t stop there. You’ll have access to ongoing text support for any questions or reassurance as your new companion settles in. Whether it’s a quick check about feeding or help troubleshooting behaviour, we are always happy to help.

You’ll also continue to receive 20% off any future Confidence Sessions if you’d like a refresher or to learn new skills later on — no time limit, no pressure.